Contact our Support team

If you have questions that you cannot answer by searching the Help & How-To Centre, you can contact Support for assistance.

Before you contact Support

Please be prepared to provide a specific explanation of the problem so that the Onvio Representative can handle your enquiry efficiently. You might want to write brief notes on some of the symptoms or print error messages related to the problem. At a minimum, the Support Representative will need to know the following.

  • Operating system that you are using
  • Internet browser that you are using
  • Specific nature of the problem
  • Steps that preceded the problem
  • Whether this problem occurs with more than one client or on other computers
  • Full error message and when it occurs

Means of contacting Support

Use either of the following methods to contact a Support Representative.

  • Phone: Call a support representative at 1800 074 333. Representatives are available Monday through Friday from 8:45 a.m. to 5:15 p.m. AEST.
  • Email: Send a message to onviosupport.aus@thomsonreuters.com.