Delete temporary internet files or cached files

Your internet browser stores data from web pages in temporary internet files or cached files. On subsequent visits to a web page, your browser quickly loads the page from those files and downloads only new content from the website’s server. You may occasionally encounter issues where your browser displays the data from the temporary or cached file but fails to download new content.

Example

you might not see files that a client has recently uploaded for you. If you suspect that this is happening or you’re experiencing other issues, you should clear your temporary internet files or cached files and then try again.

The steps required to delete temporary internet files or cached files vary by browser. For your convenience, we’ve summarized the instructions for supported browsers below.

Apple Safari

In Safari, you can clear your browsing history or — if you prefer not to clear the history — follow the second set of steps to clear the caches.

Clear your browsing history

  1. Choose Safari > Clear History and Website data.
  2. In the popup, select all history from the drop-down list.
  3. Click the Clear History button.

Clear the caches

  1. Choose Safari > Preferences.
  2. Click Advanced.
  3. Tick the Show Develop menu in menu bar box.
  4. Choose Develop > Clear Caches.

Google Chrome

To delete cached files in Chrome, follow these steps.

  1. Click the Customise and control Google Chrome button in the upper-right corner of the window and choose More tools > Clear browsing data.
  2. In the Clear the following items from field, select the beginning of time.
  3. Tick the Cached images and files box.
  4. Click the Clear browsing data button.

Microsoft Internet Explorer

To delete temporary internet files from Internet Explorer, follow these steps.

  1. In Internet Explorer, choose Tools > Internet Options, or click the Tools  button and choose Internet Options.
  2. In the Browsing history section of the General tab, click the Delete button.
  3. In the Delete Browsing History dialog, verify that the Temporary Internet files and website files box is ticked and clear all other checkboxes.
  4. Click the Delete button. It may take a few moments for Internet Explorer to delete the files.
  5. Click OK to close the dialogs.

Mozilla Firefox

To delete temporary internet files from Firefox, follow these steps.

  1. Click the Open menu  button in the upper-right corner of the window and click the History icon.
  2. Click Clear Recent History.
  3. In the Time range to clear field, select Everything.
  4. Verify that the Cache box is ticked and clear all other boxes.
  5. Click the Clear Now button.